1Account Registration and Security
1.1 Eligibility. You must be at least eighteen (18) years of age, or have the consent of a legal guardian, to create an account and place orders on the Platform.
1.2 Account Responsibility. You are required to provide accurate and current information during registration. You are solely responsible for maintaining the confidentiality of your account credentials, including One-Time Passwords (OTPs) sent to your email. Crazy Bite will not be liable for any loss or damage arising from unauthorized access to your account due to your failure to secure your credentials.
1.3 Account Suspension. We reserve the right to suspend or terminate your account without prior notice if we suspect fraudulent activity, abusive behavior towards our staff or riders, or any violation of these Terms.
2Orders, Pricing, and Availability
2.1 Menu and Pricing. All prices displayed on the Platform are in Philippine Pesos (PHP) and are inclusive of applicable taxes, unless stated otherwise. Prices are subject to change without prior notice.
2.2 Order Confirmation. Placing an item in your cart does not guarantee its availability. An order is only confirmed once payment has been successfully authorized and you receive an order confirmation status ("Preparing") on the Platform.
2.3 Out of Stock Items. In the event that an item becomes unavailable after an order is placed, we reserve the right to cancel the specific item or the entire order. You will be notified immediately, and a full refund for the unavailable items will be processed.
2.4 Fees. Delivery fees and service fees are calculated at checkout. Delivery fees are non-refundable once the rider has been dispatched.
3Payments and Billing
3.1 Payment Processing. All digital payments (GCash, Maya, Credit/Debit Cards) are processed securely through our authorized third-party payment gateway, PayMongo.
3.2 Payment Liability. Crazy Bite does not store your credit card or e-wallet credentials. We are not liable for any payment processing failures, delays, or unauthorized charges resulting from issues with the payment gateway or your issuing bank.
3.3 Order Finality. Once payment is confirmed and the kitchen begins preparation, orders are considered final and cannot be modified.
4Cancellations and Refunds
4.1 Cancellation by Customer. You may request to cancel an order only while its status is "Pending." Once the status changes to "Preparing," the order cannot be canceled, and you will be charged the full amount.
4.2 Cancellation by Crazy Bite. We reserve the right to cancel orders due to unforeseen circumstances, including but not limited to severe weather conditions, branch closures, or suspected fraud. In such cases, a full refund will be issued.
4.3 Refund Policy. Eligible refunds for digital payments will be reversed through the original payment method (e.g., PayMongo). Please note that refund posting times are subject to the policies of your bank or e-wallet provider and may take several business days.
5Delivery and Pick-up
5.1 Delivery Times. Estimated Time of Arrival (ETA) displayed on the Platform is an approximation. Crazy Bite and our riders strive to meet these estimates; however, we are not liable for delays caused by traffic, adverse weather conditions, or force majeure events.
5.2 Receiving Deliveries. You must be present at the designated delivery address to receive your order. If the rider cannot reach you after waiting a reasonable amount of time (typically 10 minutes) and attempting to contact you via the Platform or phone, the order will be marked as completed, and no refunds will be issued.
5.3 Store Pick-up. For pick-up orders, you must present your unique pickup code at the designated Crazy Bite branch. Orders not claimed within one (1) hour of the designated ready time may be discarded for food safety reasons, and no refunds will be issued.
6Crazy Bite Rewards (Loyalty Program)
6.1 Program Mechanics. Crazy Bite offers a tiered loyalty program based on your monthly completed orders. Benefits, such as percentage discounts, apply automatically at checkout based on your current tier.
6.2 Modifications. We reserve the right to modify, suspend, or terminate the Crazy Bite Rewards program, including tier thresholds and discount percentages, at any time without prior notice. Discounts apply only to food items and do not cover delivery or service fees.
7User Conduct and Communications
7.1 Platform Usage. You agree not to misuse the Platform, including but not limited to placing fake orders, attempting to breach our security systems, or using the Platform for any illegal activities.
7.2 Support Channels. When using our interactive chat, WebRTC voice support, or direct rider chat, you agree to communicate respectfully. Abusive language, harassment, or threats against our customer support agents or delivery riders will result in immediate account termination and potential legal action.
8Limitation of Liability and Disclaimers
8.1 "As Is" Service. The Platform is provided on an "as is" and "as available" basis. We do not warrant that the Platform will be uninterrupted, error-free, or entirely secure.
8.2 Liability Cap. To the fullest extent permitted by Philippine law, Crazy Bite's total aggregate liability for any claims arising out of or related to these Terms or your use of the Platform is limited to the total amount paid by you for the specific order giving rise to the claim. We shall not be liable for any indirect, incidental, special, or consequential damages.
9Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising out of or in connection with these Terms, or the breach, termination, or invalidity thereof, shall be settled exclusively by the competent courts of Davao City, to the exclusion of all other venues.
10Amendments
We reserve the right to amend these Terms at any time. Updated Terms will be posted on the Platform, and the "Last Updated" date will reflect the most recent changes. Your continued use of the Platform after any modifications constitutes your acceptance of the revised Terms.
If you have any questions or concerns regarding these Terms, please contact our support desk via the Platform or email us at legal@thecrazybite.com.